Last Updated: October 8, 2025
Thank you for visiting Patten Pool (“Patten Pool,” “we,” “our,” or “us”).
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://pattenpool.com or interact with us for pool repair, remodeling, or maintenance services. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. About Patten Pool
Patten Pool is a Texas-based pool repair, remodeling, and maintenance company dedicated to providing reliable and professional services. We operate both in-person and online through our website, allowing customers to contact us, request service estimates, or learn more about our offerings.
This Privacy Policy applies to all interactions with Patten Pool, whether through our website, email, phone, or any other communication channel.
2. Information We Collect
We collect personal and non-personal information to deliver our services efficiently and improve your experience.
a. Information You Provide Voluntarily
You may provide personal information directly when you:
- Fill out a contact form or quote request
- Call, text, or email us for service inquiries
- Subscribe to updates or newsletters
- Participate in surveys, reviews, or feedback forms
The personal data you may provide includes:
- Name and contact information (email, phone number, address)
- Project details or service needs (e.g., type of repair, location, pool size)
- Any additional information you choose to share about your project or property
We use this information solely for business-related purposes and do not collect sensitive personal data such as social security numbers or financial details unless required for a transaction.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information through cookies, analytics, and other tracking technologies. This may include:
- Your IP address
- Browser type, device type, and operating system
- Pages visited, time spent on each page, and actions taken
- Referral sources (how you found our website)
- Date and time of your visit
This information helps us understand user behavior, diagnose performance issues, and improve our website’s usability.
c. Information from Third Parties
In some cases, we may receive information about you from trusted third parties such as:
- Online advertising networks (e.g., Google Ads or Meta Ads)
- Review or lead generation platforms
- Analytics providers (e.g., Google Analytics)
This data is handled under the same protections outlined in this Privacy Policy.
3. How We Use Your Information
We use personal and non-personal information for the following purposes:
- To provide services: Schedule, manage, and complete pool repair, remodeling, and maintenance services.
- To respond to inquiries: Communicate with you about quotes, project details, or appointments.
- To improve user experience: Analyze website traffic and usage to enhance site performance.
- To send updates: Notify you about important information, promotions, or service reminders (if you opt in).
- To ensure security: Detect, prevent, and address fraudulent or malicious activity.
- To comply with laws: Meet legal, tax, or regulatory obligations.
We only use your personal data for the purposes for which it was collected, unless we have your consent or a legal obligation to use it otherwise.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide you with a better browsing experience.
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help websites function properly, remember your preferences, and gather analytical data.
How We Use Cookies
We use cookies and similar technologies to:
- Keep our website secure and functional
- Measure website performance and traffic
- Personalize your browsing experience
- Analyze visitor interactions to improve our content
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer.
Managing Cookies
When you visit pattenpool.com for the first time, you’ll see a cookie consent banner.
This banner allows you to:
- Accept all cookies
- Decline non-essential cookies
- View or modify your cookie settings
By selecting “Accept,” you consent to our use of cookies in accordance with this Privacy Policy. You can change your preferences at any time by adjusting your browser settings or clearing your cookies. If you choose to decline cookies, some parts of the website may not function properly. You can also manage or delete cookies through your browser settings at any time.
5. How We Share Information
We do not sell, rent, or trade your personal information. However, we may share information with trusted third parties that help us operate our business, such as:
- Web hosting providers that maintain our website infrastructure
- Email or SMS providers that send communications on our behalf
- Analytics and advertising platforms (e.g., Google Analytics, Meta Pixel) to track performance and effectiveness
- Professional service providers like IT or legal advisors
All third parties are bound by confidentiality agreements and required to use your information only for the services they provide to us.
We may also share information when required by law, court order, or government request.
6. Data Security
We take data security seriously. Patten Pool uses reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- SSL (Secure Socket Layer) encryption for data transmitted through our website
- Secure servers and firewalls to protect stored data
- Restricted access to personal information by authorized personnel only
While we use industry-standard precautions, please remember that no online system can be completely secure. You use our website at your own risk. We take every reasonable step to protect your information from unauthorized access, loss, or misuse.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, tax, or regulatory obligations
- Resolve disputes or enforce agreements
When your information is no longer needed, it is securely deleted or anonymized to prevent future identification.
8. Your Privacy Rights
Depending on your state of residence, you may have certain rights over your personal data. Under U.S. privacy laws, including the Texas Data Privacy and Security Act (TDPSA) and the California Consumer Privacy Act (CCPA), you may:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your data when it’s no longer needed
- Opt out of personal data sharing for marketing or advertising purposes
- Request information about how your data is collected, used, and shared
To exercise these rights, please contact us using the information provided below. We will verify your identity before responding to any requests to ensure your data is protected.
9. “Do Not Sell or Share My Personal Information”
Patten Pool does not sell or share your personal data with third parties for direct marketing.
However, if you are a Texas or California resident, you may submit a formal “Do Not Sell or Share My Personal Information” request by emailing us directly.
10. Third-Party Links and External Sites
Our website may contain links to other websites for your convenience or reference (e.g., supplier links or resources). We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our website and services are intended for adults and homeowners. We do not knowingly collect information from children under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.
12. Updates to This Privacy Policy
Patten Pool may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates occur, the revised date at the top of this page will be updated. We encourage visitors to review this policy periodically to stay informed about how we protect personal information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Patten Pool
Texas, United States
info@pattenpool.com
We will make every effort to respond to your inquiry promptly and respectfully.
14. Your Consent
By using our website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policy, please do not use our site or provide personal information to us.